Roles & Responsibilities

• Identify and qualify sales opportunities through inbound inquiries, outbound cold calls, emails, and digital leads.

• Explain Superworks solutions clearly, highlighting business benefits, ROI, and automation value.

• Handle customer queries confidently, map requirements, and convert qualified leads into demos or closures.

• Follow structured call scripts while personalizing conversations based on customer needs.

• Maintain accurate records of calls, follow-ups, lead status, and customer data in CRM.

• Schedule product demos and coordinate with the sales for further engagement.

• Consistently meet or exceed weekly & monthly calling, lead qualification, and conversion targets.

• Conduct regular follow-ups with warm and dormant leads to maximize conversion.

• Capture customer feedback, objections, and competitor insights and share them with the sales team.

• Ensure professional communication and positive brand representation of Superworks at all touchpoints.

Requirements & Skills

• Proven experience as a Telecaller / Telesales / Inside Sales Executive (B2B SaaS exposure is a plus).

• Any Graduate (B.Sc / BA or relevant degree preferred).

• Excellent spoken and written English; regional language proficiency is an added advantage.

• Strong listening, probing, and objection-handling skills.

• Ability to understand customer pain points and position solutions accordingly.

• Comfortable working with CRM tools, call logs, and basic reporting.

• Target-driven mindset with high ownership and follow-through.

• Good time management, attention to detail, and data accuracy.

• Willingness to learn HRMS, Payroll, Compliance, and SaaS product concepts.

Key Performance Indicators (KPIs)

• Number of daily outbound calls & inbound lead handling.

• Qualified leads generated / demos booked.

• Conversion ratio from call to demo / closure.

• Follow-up effectiveness and CRM data accuracy.

• Customer experience and communication quality.